Test Ignore 1

Test Ignore 1 2017-11-15T19:44:48+00:00

Project Description

HERE’S THE SCOOP:

The Client Success Manager will be responsible for building and maintaining post-sales, technical relationships with SmartProcure’s clients.

WHAT YOU’LL DO:
  •  Identify client pain points and make recommendations for resolution, which can range from technical to operational.
  •  Presents products and services to clients based on their specific needs and trains client on applications.
  •  Evaluate and Implement a new client onboarding procedure to ensure our clients achieve their goals and objectives.
  •  Develop and present a recommendation to clients to effectively improve the client experience.
  •  Serve as the single point of contact for all cancellation requests, with a goal of identifying the root causes for prevention and ultimately client retention purposes.
  •  Serve as a technical liaison between Client Services and internal teams.
  •  Responsible for monitoring the day-to-day communications in Slack (CS Channels).
  •  Responsible for creating a client’s SmartReport.
  •  Other job duties as assigned to meet the business needs.

 

WHAT YOU’LL NEED:
  •  Bachelor’s degree strongly preferred. Proven work experience will be considered in lieu of degree.
  •  2+ years of strategic account management experience, preferably in a business to business environment with a technology solution.
  •  Experience developing and maintaining relationships with C-level and Middle Management.
  •  Project management experience with excellent organizational skills.
  •  Preferred detailed knowledge of working with complex data and performing analysis to deliver valuable results to the client based on their needs.
  •  Ability to translate complex concepts into clear writing that is understood by an average user.
  •  Exceptional interpersonal, listening, written and verbal communication skills are a must.
  •  Ability to work independently and to be self-motivated based on pre-defined goals.