How Meeting Intelligence Helps Implementation Specialists Anticipate New Opportunities

For implementation specialists helping government agencies adopt new workflow management tools like CRM systems, HR performance platforms, or payroll and accounting software, timing is everything. The key to winning new business isn’t just responding to RFPs—it’s getting in front of the opportunity before an RFP is even written.

That’s where GovSpend’s Meeting Intelligence comes in. By providing real-time access to government agency meetings, discussions, and planning sessions, implementation specialists can listen in on key conversations and identify upcoming software transitions before the official request for proposals

Listen to Early Discussions About Software Transitions

Before an RFP is issued, agencies often discuss their needs in public meetings—whether it’s a department head mentioning frustration with their current CRM or a finance officer asking about alternatives to their existing accounting system. Meeting Intelligence captures and indexes these conversations, allowing implementation specialists to find opportunities before they hit the procurement stage.

Here are some examples of recent discussions around software transitions:

• On February 5, 2025, the city of Cleveland (OH) discussed their intention to replace ADP, Kronos, NeoGov, and their performance management software provider with Workday in the near future.
• On February 5, 2025, the Council of the District of Columbia discussed their recent purchase of Salesforce and the hope to transfer data and start using the new software in August of 2025.
• On January 7, 2025, the City of San Francisco (CA) discussed moving to ServiceNow and needing to transfer data from their current software.

By reaching out early, you can position yourself as a trusted advisor before competitors even know there’s a need.

Spot Budget Approvals for Software & Implementation Services

Government agencies don’t issue RFPs before they secure funding. With Meeting Intelligence, implementation specialists can identify when budgets are being approved for software upgrades, IT consulting, and implementation services. 

Some examples of recent budget conversations include:

• On February 11, 2025, Calvert County (MD) discussed moving from Zendesk to ServiceNow in FY 2026.
• On December 17, 2024, Bridgeport School District (RI) mentioned their plan to switch from Red Rover to Microsoft Dynamics CRM in 2025 during a budget meeting.
• On November 25, 2024, the City of Pittsburgh (PA) discussed budget approval to replace QSend311 with Salesforce in 2025, and integrating other current software with the new CRM system.

While the RFP hasn’t been issued yet, you now know when the funding for new software will become available. This is the ideal time to reach out and introduce your implementation services, making connections with the right decision makers.

Identify Agencies Dissatisfied with Their Current Systems

GovSpend’s Meeting Intelligence lets you tap into government meetings where officials voice frustrations about existing software. Whether it’s a slow, outdated payroll system or an inefficient CRM, these discussions signal upcoming change.

Here are some recent discussions around issues with current software systems and plans to make the switch:

• On January 31, 2025, the City of Los Angeles (CA) discussed expanding their usage of Workday within the Fire Department to address payroll issues with their current software.
• On December 9, 2024, Parsons School District (KA) discussed purchasing Skyward as a new accounting software and how it will overcome limitations with their current software.
• On December 2, 2024, the City of Peru (IN) discussed switching from ADP to NeoGov due to integration issues with other software and communication issues with their contacts at ADP.

These types of discussions are a clear indicator that an agency is preparing to switch systems—giving you a chance to introduce your services early.

Leverage the Rest of GovSpend’s Public Sector Data to Win the Business

While Meeting Intelligence is the go-to for pre-RFP insight, GovSpend’s true value comes when you combine that intel with data from across the GovSpend platform.

• Spending & POs give you historical purchasing data down to the line item, enabling you to price your services competitively.
• Bids & RFPs allow you to review the requests an agency has issued in the past, giving  you insight into their standard requirements.
• Co-ops & Contracts tell you more about the vendor that holds the current contract and the terms of their relationship.
• Contacts help you identify the right people to speak to while working the opportunity.

Put GovSpend’s Meeting Intelligence into Action

1. Set Up Keyword Alerts for Software & IT Discussions: Monitor meetings for discussions on software transitions, performance issues, and budget approvals that mention the software you implement. 
2. Identify Decision-Makers Before the RFP Stage: Track which officials and committees are leading discussions on IT upgrades and reach out before competitors get involved.
3. Look for Signs of Funding Approvals: Agencies often discuss software needs months before an RFP is issued—catch them at the right moment.
4.  Engage Early with Tailored Solutions: Use insights from real-time meeting discussions to craft a hyper-relevant pitch that aligns with the agency’s specific pain points.

GovSpend’s Meeting Intelligence module gives implementation specialists a major advantage—allowing them to listen in on critical government conversations, identify software transition opportunities early, and engage with agencies at the perfect moment.

Want to start identifying business opportunities before your competitors? Request a demo of the GovSpend platform and gain access to real-time government meeting insights today!